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Technical Sales Engineer


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Summary The Technical Sales Engineer (TSE) is responsible for the coordination of the application activities within the assigned territory for complex or unqualified orders and orders of a significant value that cannot be handled within the Engineering Value Stream or STAMP accounts.

Working in concert with Technical Field Sales, the TSE will be the main point of contact for the customer and create reasonable and efficient product design/development engineering solutions.The TSE will look for the next opportunity within the customer (prospecting) for additional sales. The successful incumbent will be responsive to the customer and drive the project/order through Mold-Masters processes in an effective and efficient manner; this will include development of quotations (pricing), technical review of new orders and subsequent project management.Additionally, the Technical Sales Engineer will be the first point of contact to assist the customer in troubleshooting technical issues. The TSE will gain an understanding and make recommendations to resolve the issue or may make the decision to transfer the issue to Master Care and be responsible for coordinating additional personnel to the customer site to resolve the problem. Duties & ResponsibilitiesResponsibilities include, but are not limited to:Support of the Sales Process and work in tandem with Field Sales:When speaking with Customers, looks for opportunities for the next sale promptly and effectively;Prospecting

– Builds Customer relationships and a network;Has superior product knowledge of Mold-Masters products and has the ability to communicate features, technical capability and new product offerings to Customers;Respond to technical queries from the customers and Sales team;Assess feasibility and propose technical solutions for applications;Prepare quotations for proposed technical solution. Negotiate price as required under the prescribed standards;Review technical data of application, integration of hot runner system and mold design to ensure successful application of hot runner system;Organize and lead technical review meetings to ensure orders and technical requirements of customers are identified and that the order specification will meet customer requirements and expectations;First point of contact for troubleshooting systems, will make the decision to transfer issues to Master Care; Advise whenever field service is recommended;Evaluate the results of Filing analysis / Rheology / Thermal analysis and suggest best solution to customers;Provide concept of manifold layout, special components of hot runner system and sufficient data of application to the designer to ensure optimum hot runner system is designed;Develops/reviews process with the view to reduce waste through process improvement;Travel to the customers’ sites as required. For TSEs that handle STAMP Customers, visit every STAMP customer at once every six months;Provide leadership and mentorship to cross functional project teams;Review and resolve incidents and provide technical support for spare part issues of hot runner system;Technically supports complex cases regarding returns and repairs;QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The incumbent of this role must have a Degree or Diploma in Engineering, with minimum of six to eight (6 – 8) years related experience and/or equivalent combination of education and experience. Experience with SAP (Pivotal) or an ERP is preferred. The individual should have an excellent record with Engineering, Sales Representatives and Manufacturing to help identify development opportunities and evaluate competitive products. Previous experience as Process Engineer or Industrial Engineering or Tool and Die Maker would be an asset. Previous experience with flow/thermal simulation as related to injection molding processes is strongly preferred. A strong attention to detail, ability to work in a fast-paced environment and excellent organizational skills are required. The incumbent must be capable of reading and interpreting documents such as process documentation, blueprints, operating and instructions and procedure manuals. The ability to write routine reports and to communicate effectively with employees, management, and customers, is a requirement.About UsMold-Masters® Limited through the collective effort of over 1600 global employees in 40 countries helps clients maximize injection molding performance by providing a range of leading plastics delivery solutions. Mold-Masters offers unparalleled manufacturing, service and sales support globally and is the industries largest provider of Hot Runner/Controller technologies, with more than 900 granted and pending international patents. Mold-Masters solutions experience covers all business categories, applications and draws upon over 50 years of undertaking extensive Hot Runner research and development. Mold-Masters is a proud member of the Milacron group of companies. For more information visit www.milacron.comMold-Masters is committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise Human Resources of any accommodations needed you may have. Any information received relating to accommodation will be addressed confidentially.Company Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, blow molding and extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating.Milacron supplies for plastic processing equipment and fluid technology. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems.

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