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Field Service Representative – UPS

SCHNEIDER ELECTRIC CANADA

This is a Full-time position in See description posted October 3, 2017.

Join Schneider Electric and power your career!

Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world.

Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.

Our Services team is hiring for a Field Service Representative. In this role you will perform duties associated with the assembly, startup, diagnostics, repair and preventative maintenance on equipment. This position reports to the District Service Manager.

Major Responsibilities:

  • Perform pre-site, startup, repair, preventative maintenance and field modification of company manufactured, as well as third party manufactured equipment as assigned by the Customer Care Center. May supervise others on the job site.
  • Complete all administrative responsibilities on all work activities including field service reports, expense reports, preventative maintenance and startup data sheets and daily time card completion.
  • Provide telephone support for customers and Field Service Associates.
  • Must operate within all company published guidelines.
  • Demonstrate positive customer relationship building and management skills.
  • Satisfactorily complete assigned product and customer relation skills training courses.
  • Customer familiarization and Operator Training class presentations
  • On the job training of Field Service Associates
  • May conduct training seminars for Field Service Associates and/or approved Service Partners
  • Other duties as assigned by manager

Qualifications:

1. Computer literacy with standard business applications

3. Superior customer relations and interaction skills.

5. Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components.

7. Characteristics include self-starter, team player, punctual, personal and professional integrity, trainable, problem solver, organized, professional appearance, flexible, customer oriented, and safety oriented.

9. Ability to write business reports, correspondence, effectively present information and respond to customer questions.

2. Light work.

4. Heavy lifting – ability to lift and carry up to 50 pounds

6. Keyboarding

Care. Connect. Challenge. Commit.

How to Apply