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Coordinator, Commercial Sales Support


This is a Contract position in See description posted October 2, 2017.

Position Summary:

The tenure of this position is responsible for support and assists sales representative in different matters. He will have to process small add-on on existing customers, to assist customers with their inquiries, issues and retention of customers.

  • Support and assist sales representatives in administrative support.
  • Work closely with the sales representatives on customer issues.
  • Point of contact for sales representatives regarding the price lists and marketing inquiries.
  • Processes payroll for commercial representatives
  • Internet research for gaining market intelligence.
  • Telephone prospect for new business and to secure appointments.
  • Support new sales initiatives that generate new business leads.
  • Inbound sales for customer phone in (Resign, service addition

    – no tech)

  • Obtain complete paperwork from clients
  • Archive paperwork through document retrieval and activate process for the order to start the installation/addition process.
  • Follow up orders from beginning to the end.
  • Assist in coordination of installation projects.
  • Support new recruits in their development and organization.
  • Training of new and existing representatives when required.
  • Update Commercial SharePoint websit.
  • Respond customer’s inquiries.
  • Conduct customer surveys.
  • Respond customer when cancellation received to save customer
  • Analyze attrition status reports in order to identify red flags.
  • Ensure sites inspections are completed
  • Tracking reports.
  • Analyze statistical sales reports.
  • Day to day communication with sales managers
  • Perform any other tasks related to the position or assigned by the immediate supervisor


  • 2-3 years of experience in various positions within a monitoring station, call centre, installation and service environment
  • Proficient with MS Office suite (Word, Excel and Outlook)

ADT Security Services Canada, Inc. is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.

How to Apply