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Client Assistance Officer


This is a Contract position in See description posted October 1, 2017.

What is the opportunity?

The Client Assistance Officer acts as a first contact in greeting clients, creating a positive first impression for Private Banking clients and monitors client traffic to ensure wait times are kept to a minimum.

Demonstrates ability to deliver superior client experience at all times, and takes personal accountability for the resolution of client concerns ensuring the client enjoys a positive client experience.

What will you do?

  • Greet clients in an open, friendly manner, listens to clients needs and follows through on client requests.
  • Direct clients to appropriate team member according to client preference. Apply professional hospitality standards and professional client communication which includes e-mail, phone or in person interaction with clients.
  • Offer a superior Black Card client experience
  • Demonstrate commitment to take ownership of client problems at first point of contact
  • Manage branch traffic, informing management team of opportunities to improve sales and service availability

What do you need to succeed?

Must have

  • Proven client service skills: ability to earn respect of sophisticated clients
  • Strong working knowledge of Microsoft Office systems (Word, Excel, Power Point, Outlook)
  • Ethics, integrity and discipline: dedicated to conforming to local policies and procedures
  • Excellent organizational skills

Nice to have

  • Mutual Funds course (IFIC) an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Opportunity to work at a very successful branch in Montreal
  • Opportunities to do challenging work
  • Ability to make a difference and lasting impact

About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full

– and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at

Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.


City: Mississauga
Address: Mississauga
Work Hours/Week: 37.5
Work Environment: Private Banking Centre
Employment Type: Permanent
Career Level: Entry Level
Pay Type: Salaried
Required Travel (%): 0
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 2017-10-05
Req ID: 147423

Posting Notes: [[mfield1]]

How to Apply