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Catering Sales Manager

Marriott

This is a Full-time position in See description posted October 1, 2017.

The St.

Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Handles social and local corporate catering opportunities that are above sales office parameters. Contracts and closes local catering and social business and verifies that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Required:

OR

Preferred:

Managing Sales Activities

. Responds to incoming catering opportunities for the property.

. Understands the overall market

– competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

. Maximizes revenue by up-selling packages and creative food and beverage.

. Develops menus that drive sales.

. Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.

. Participates in and practices daily service basics of the brands

. Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

. Handles social and local corporate catering opportunities that are above sales office parameters.

. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue.

. Performs other duties, as assigned, to meet business needs.

. Works collaboratively with off-property sales channels (e.g., Sales Office, Market Sales) to establish coordinated sales efforts that are complementary and not duplicative.

. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.

. Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

How to Apply